I Forgot My Managing Account Login Information
To recover your username:
- Go to gemiini.org
- Click on Log In in the upper right
- Click the Forgot Password? link
- Enter your email in the username box and click the Send Usernames button. This will send you an email with all of your Usernames in it
To recover your password:
- Go to gemiini.org
- Click on Log In in the upper right
- Click the Forgot Password? link
- Enter your Managing account username and click the Reset Password button. This will send you an email with a link to reset the password for your Managing account
- Click the link found within the email you've received to go to the password reset page. This page will display your managing username after "Hello"
- Enter your new password and click the Change Password button

I Forgot My Student Account Login Information
To recover your username:
- Go to gemiini.org
- Click on Log In in the upper right
- Click the Forgot Password? link
- Enter your email in the username box and click the Send Usernames button. This will send you an email with all of your Usernames in it
- Go to gemiini.org
- Click on Log In in the upper right
- Click the Forgot Password? link on the login page
- Enter your STUDENT USERNAME and click the Reset Password button. This will send you an email with a link to reset the password for your student account
- Click the link found within the email you've received to be taken to the password reset page. This page will display your student username after "Hello"
- Enter your new password and click the Change Password button

How Do I Find My GemID?
- Log in with your Managing account
- Click on your name in the upper right
- Click the View Profile menu option
- Your GemID will be the last entry of your profile

How Do I Find My Student's GemID?
- Log in with your Managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the View Profile & Connections link
-OR-
- Log in with your Student account
- Click on your name in the upper right
- Click the View Profile menu option
- Your GemID will be the last entry of your profile

How To Connect Your Teacher Or Therapist To Your Student
Parents:
Parent Directions—Part 1
- Click on your name in the upper right of the screen
- Click the Billing & Connections option
- Click the View Profile & Connections button for the desired student
- The GemID will be displayed in the main window with the rest of the student's details
- Send your student's GemID to your teacher/therapist
Parent Directions—Part 2
- Once your teacher/therapist has submitted their connection request, log into your Managing account
- Click on your name in the upper right of the screen
- Click the Billing & Connections option
- Click the View Profile & Connections button for the desired student with the connection notification below their name
- Click the Pending Connection link
- Click the Approve Connection button
Professionals:
Teacher/Therapist who DOES have a Gemiini account
- Log in with your Managing account
- Click your name in the upper right of the screen
- Click the Billing & Connections option
- Click on the Add Student button in the upper right
- Set the I want to... dropdown to Add an existing student
- Enter the student's GemID
- Click the Add Student button
Once complete, the parent will receive an email notifying them of your connection request to their student.
Teacher/Therapist who DOES NOT have a Gemiini account
- Go to Gemiini.org
- Begin registration by clicking the Get Started button
- Set your role to either teacher or therapist
If you selected teacher, enter your school district name;
If you selected therapist, select your therapy practice and enter in license info. - Select the membership type "I want to join an existing student."
- Enter in the student’s GemID
- Create a username and password for yourself
- Once complete, the parent will receive an email notifying them of your connection request to their student.

How To Add A Student To Your Account
- Log into your Managing account
- Click on your name in the upper right of the screen
- Click the Billing & Connections option
- Click the Add Student button
- Set the I want to... dropdown to either Add New Student or Add Existing Student
- For adding existing students, enter their GemID and click the Add Student button to initiate a connection request
- For adding new students, fill out the form and click the Add Student button
Note: If you are a parent, and you are trying to add additional student accounts, contact us to find out if you qualify for a lower rate for your additional student accounts.

If You Don't Know Which Username Is Your Student Username
- Log into the website with your Managing account
- Click your name in the upper right to open the menu
- Click Billing & Connections
- All your connected students' usernames shall be listed here

How To Update Your Password
- Log into learn.gemiini.org with the account whose password you want to update
- Click on your name in the upper right
- Click the View Profile option
- Scroll down and click the Change Password button
- Enter your new password and click the Save Changes button

How To Update Your Payment Information
- Log into learn.gemiini.org with your Managing account
- Click on your name in the upper right
- Click on the Billing & Connections option
- Click the Update Payment Method button under the student whose subscription you wish to update
- Enter your new billing information and click Save Changes
Note: Updating your payment method will not change your current subscription rate. If you want to change your current scholarship rate, please contact us.

How To Renew Your Subscription
- Log in with your Managing account
- If you have multiple students use the assignment drop-down menu to select the student you wish to renew
- Enter your billing information
Note 1: If you had a scholarship or would like to apply for one, be sure to use the drop-down menu for the Subscription Type to select Apply for a Scholarship and then select your scholarship
Note 2: If you have a coupon code, be sure to click the Apply Coupon Code button before clicking the Submit button. - Click the Submit button

How To Remove Yourself From A Student Account
- Log in with your Managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the View Profile & Connections link
- Click the Remove button next to your username
- Click the Remove button in the confirmation

How To Remove Other Managing Account From Your Student Account
- Log in with your Managing account
- Click on your name in the upper right
- Click the Billing & Connections option
- Click the View Profile & Connections button for the student you want to remove connections from
- Click the Remove button for the managing connection you wish to remove
- Click the Remove button on the confirmation prompt

How To Become Friends With Another Managing Account
To send a friend request:
- Log into Gemiini with your Managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the Friends tab
- Click the +Add Friend button
- Enter the GemID and click the Add Friend
- Your friend will have to accept your friend request in their account before they appear in your friends list
To accept a friend request:
- Log into Gemiini with your managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the Friends tab
- Click the Accept Request button
- Click the Accept button in the confirmation
To reject a friend request:
- Log into Gemiini with your managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the Friends tab
- Click the Reject Request button
- Click the Reject button in the confirmation

How To Remove A Friend
- Log into Gemiini with your Managing account
- Click on your name in the upper right
- Click the Billing & Connections menu option
- Click the Friends tab
- Click the dropdown next to the friend you wish to unfriend and select Unfriend
- Click the Unfriend button in the confirmation

How To Cancel Your Subscription
- Go to gemiini.org and click the Log In link in the upper right
- Log in with your Managing account
- Click on your name in the upper right
- Click on Billing & Connections
- Click the Cancel Subscription button
- Fill out the cancellation form and click the Cancel Subscription button